Résumé
Richard Mazzocco
Cybersecurity Analyst with hands-on IT support experience and strong academic training. Dedicated to protecting and strengthening information systems through secure configuration, automation, and continuous learning.
Richard Mazzocco
Cybersecurity Analyst | IT Support | Systems Security
5840 Oriole Court, Mentor, OH 44060
(440) 567-7101
Objective
Cybersecurity Analyst with hands-on IT support experience, strong academic training, and certifications in networking and IT fundamentals. Skilled in system troubleshooting, secure configuration, cloud technologies, and technical support. Seeking to contribute to protecting and strengthening information systems.
Education
Franklin University — Bachelor of Science, Cybersecurity (Expected May 2027)
Lakeland Community College — Associate of Applied Science, Cybersecurity (Graduated May 2025)
Mentor High School — Networking & IT Security CTE Program (2018–2022)
Professional Experience
Help Desk Technician — Lakeland Community College
May 2022 – May 2025
- Provided front-line technical support for desktops, laptops, and peripherals.
- Performed computer imaging, OS installation, and configuration.
- Managed ServiceNow tickets with documentation and secure issue resolution.
- Supported IAM and endpoint security following best practices.
Engineering Lab Technician — Lakeland Community College
Apr 2022 – May 2022
- Configured and maintained lab computers and network connections.
- Installed software, performed imaging, and ensured readiness for instruction.
Technical Skills
- System troubleshooting & secure imaging
- Networking (LAN, Wi-Fi, VPN, firewalls)
- Cloud platforms: Office 365, Azure
- Identity & Access Management (AD, RBAC)
- Security monitoring tools (SIEM, antivirus)
- Data backup, recovery, malware removal
- PowerShell scripting & basic Python
- ServiceNow ticketing and documentation
Certifications
- CompTIA IT Fundamentals+
- Cisco CCNA: Introduction to Networks
- Cisco CCNA: Switching, Routing & Wireless Essentials
- TestOut PC Pro Certification
- TryHackMe: Introduction to Cybersecurity
- TryHackMe: Web Development